Shipping Policy

Last updated: August 25, 2026

1. Shipping Destinations

We ship worldwide, with a primary focus on Europe and North America (including the United States, Canada, the United Kingdom, and EU member states). If your country is not listed at checkout, please contact us and we will do our best to arrange delivery.

2. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.
• During high-volume periods (for example, holiday sales), processing may take up to 5 business days. We will notify you if there is a significant delay.
• Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods and Delivery Times

We ship via trusted international postal and express courier services with full tracking. Estimated delivery times from the date of dispatch are:

• United States & Canada: 7–15 business days
• United Kingdom: 7–15 business days
• European Union: 10–20 business days
• Australia, New Zealand & other regions: 10–25 business days

Delivery times are estimates provided by the carrier and may vary due to customs clearance, weather, peak seasons, or events beyond our control. We are not responsible for delays caused by customs or the carrier after dispatch.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order.
• Free shipping promotions, if any, will be clearly stated on our website and applied automatically at checkout.

5. Customs, Duties, and Taxes

• Orders shipped internationally may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price paid at checkout.
• Customs policies vary widely by country. Please contact your local customs office for more information before ordering.
• We are required by law to declare the full value of the goods on the customs form. We cannot declare items as "gifts" or understate their value.
• If you refuse to pay customs charges and the parcel is returned to us, we will refund the product value minus the shipping costs and any return shipping/customs fees incurred.

6. Tracking Your Order

You will receive a tracking number by email once your order is dispatched. You can track your parcel through the carrier's website. Please note that tracking information may take 2–5 business days to appear after dispatch, especially for international parcels.

7. Delivery Address Accuracy

Please ensure your shipping address is complete and correct. We are not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately. If the order has already been dispatched, we cannot change the address, and you may be charged for redirection or the package may be returned to us.

8. Failed or Undeliverable Deliveries

If a parcel is undeliverable (for example, the address is wrong, the recipient is unavailable, or customs charges are refused), the carrier will typically return it to us. In this case:

• We will contact you to arrange re-shipment (additional shipping fees may apply) or issue a refund for the product value minus shipping costs.
• Return shipping and customs fees incurred will be deducted from any refund.

9. Lost or Damaged Packages

• Damaged in transit: if your package or items arrive damaged, please contact us within 7 days of delivery with photos of the damaged item(s) and packaging, and we will arrange a replacement or refund.
• Lost in transit: if your tracking shows no movement for more than 30 days (or 45 days for remote destinations), or the carrier declares the parcel lost, please contact us. We will investigate with the carrier and issue a replacement or refund as appropriate.

10. Shipping Restrictions

• Some items may be subject to import restrictions in certain countries (for example, certain textiles or materials). It is your responsibility to ensure the products can be legally imported into your country.
• We cannot ship to PO Boxes for express services requiring a signature; please provide a physical street address.
• If a carrier or customs authority refuses delivery due to prohibited contents, we are not responsible for any loss and will refund the product value minus shipping and return costs.

11. Contact Us

• Email: [email protected]
• Registered Business Name: HONG KONG ZHUOBIAO XINGYUE TRADING LIMITED
• Office Address: UNIT 05, 12/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK